Open Access (OA)

Open Access (OA) operates between 9am & 5 pm Monday to Friday. OA provides information/advice, support to address immediate needs, referral to other GCYS programs & external services and practical support for young people aged 12 to 25 years. 

Open Access also provides access to facilities such as bathroom, kitchen, laundry and computer.  Facilities can be accessed Monday to Friday 9am to 3pm

Housing & Support Program (HASP)

The Housing and Support program provides both centre based and mobile case management support to young people aged 16 to 25 years who are homeless or at risk of homelessness; as well as supporting the young people and young families residing in the Youth Accommodation Program.  

Mobile Support Services (MSS)

The Mobile Support Services provide both interim and longer term case management support for young people aged 16 to 25 years who are homeless or at risk of homelessness.  The Mobile Support Services team can come to you if you would find it difficult to travel to the Miami Service Hub to access the support you need to.  

Youth Access Support Service (YASS)

The Youth Access Support Service (YASS) supports young people aged 12-21 years and aims to provide an early intervention framework for young people who are at risk of disengaging from family and or community ,  education or training and or entry into the statutory systems.

Youth Accommodation Program (YAP)

The Youth Accommodation Program (YAP) is an externally supported transitional housing program for young people aged 16 to 21 years & young families aged 16 to 25.  YAP is based on a duration of need and not a specified timeframe and forms part of the Housing & Support Program (HASP)

Street CRED

Street CRED stands for Collaborate, Re-Engage, Empower and Deter. Street CRED is a partnership between Gold Coast QPS, Gold Coast Youth Service, the Department of Child Safety, Youth Justice and other        non-government agencies.

Helensvale Hub

Operating as an Outreach Hub at Westfield Helensvale, the Helensvale Hub provides specialist youth services for young people aged 12 to 25 years of age.

Emergency Relief  (ER)

Emergency Relief (ER) supports individuals and families who have found themselves in financial crises due to an unforeseen circumstance.   ER is open to all age groups that meet the criteria and not only young people.

Chill Out Zones. (COZ)

The Chill Out Zones are funded under the Safe Night Out Strategy as rest and recovery services to reduce harm in late night precincts.  The Chill Out Zones operate from mobile vans in Surfers Paradise and Broadbeach supporting vulnerable people, including those that are intoxicated within the Drink Safe Precinct.

Resource & Development Service  (RADS)

The RADS worker works with both young people and a broad range of service providers on various initiatives, to ensure young people's needs are included in the social, cultural and economic life of their community.

 Find us @

15 Oak Avenue  Miami  QLD  4220

You can drop in Monday to Friday between 9am & 5pm

(no appointment necessary)

P.O. Box 740 Burleigh Heads QLD 4220

Tele: 07 5572 0400

email: admin@gcys.com.au​