Gold Coast Youth Service Complaints Process

Gold Coast Youth Service prides itself on our commitment to providing quality services to the Gold Coast Community.  

There are many factors that may influence a person's decision to make a complaint, there are also a range in the types of issues that someone may want to bring to our attention.  


If you are not happy with any aspect of the service you have received, or any decision made by the organisation, you have the right to make a complaint without fear of retribution and to feel assured that your complaint will be dealt with fairly and promptly.  You also have the right to nominate an advocate or support person to assist you with the complaint process if you want to.

Many complaints can be resolved informally by speaking directly with the staff member involved, so we suggest you do this in the first instance.  If this is not possible, you do not feel comfortable doing so, or if you have spoken with them but you are still not satisfied, you can put your complaint in writing and send it directly to  our Chief Executive Officer  Maria Leebeek.

You can send your written complaint via email to  or by using the email link below.

or you can download and complete the GCYS Complaint From below and post it back to us.  Remember to address the envelope : Confidential to The Chief Executive Officer  Gold Coast Youth Service P.O. Box 740 Burleigh Heads QLD 4220 

Privacy Note:  Sensitive personal information should not be disclosed via email


  1. Includes contact details for external agencies and funding bodies.

 Find us @

15 Oak Avenue  Miami  QLD  4220

You can drop in Monday to Friday between 9am & 5pm

(no appointment necessary)

P.O. Box 740 Burleigh Heads QLD 4220

Tele: 07 5572 0400